Introduction
At CS Gaming Hub, we strive to ensure complete customer satisfaction with every purchase. We understand that there may be situations where you need to request a refund, and we have established this Refund Policy to outline the conditions and procedures for such requests.
By making a purchase on our Site, you agree to the terms of this Refund Policy. Please read this document carefully before completing any transaction.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Non-Delivery of Product: If you have not received the CS2 skin(s) you purchased within 24 hours of completing payment and the transaction being confirmed.
- Product Not as Described: If the CS2 skin(s) you received significantly differs from what was advertised on our Site in terms of:
- Condition (e.g., Factory New vs. Field-Tested)
- Float value
- Pattern index
- Other material characteristics that were specifically listed in the product description
- Technical Issues: If a technical error occurred during the transaction process that resulted in an incorrect purchase or duplicate charges.
Refund Timeframe
To be eligible for a refund, you must submit your request within the following timeframes:
- Non-Delivery Claims: Within 48 hours of completing the payment
- Product Not as Described Claims: Within 24 hours of receiving the CS2 skin(s)
- Technical Issue Claims: Within 72 hours of the transaction
Refund requests submitted after these timeframes may not be considered.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at refunds@csgaminghub.com with the subject line "Refund Request - [Order Number]"
- Provide the following information in your email:
- Your full name
- Order number
- Date of purchase
- Detailed reason for the refund request
- Supporting evidence (screenshots, videos, or other documentation that supports your claim)
- Our customer support team will review your request and respond within 48 hours to acknowledge receipt.
- We may request additional information or evidence to evaluate your claim.
- Upon approval of your refund request, we will process the refund according to the timeline and method outlined below.
Refund Processing Time
Once your refund request has been approved:
- Refunds to credit/debit cards typically take 5-10 business days to appear on your statement, depending on your financial institution.
- PayPal refunds are usually processed within 3-5 business days.
- Cryptocurrency refunds may take 1-3 business days to process, depending on blockchain network conditions.
You will receive an email confirmation when your refund has been processed.
Refund Method
Refunds will generally be issued using the same payment method used for the original purchase:
- Credit/debit card payments will be refunded to the same card.
- PayPal payments will be refunded to the same PayPal account.
- Cryptocurrency payments will be refunded in the equivalent value of the original cryptocurrency at the time of the refund, not the original purchase value.
In some cases, we may offer an alternative refund method, such as store credit, if the original payment method cannot be refunded or at your request.
Non-Refundable Items and Exceptions
The following situations are generally not eligible for refunds:
- Purchases where the skin has been successfully delivered to your Steam inventory and matches the advertised description.
- Requests based on "buyer's remorse" or change of mind after receiving the skin.
- Claims for minor visual differences that are within normal variation for the skin's condition category.
- Purchases where you have already traded, sold, or otherwise transferred the skin to another account.
- Requests submitted after the timeframes outlined in this policy.
- Purchases made in violation of our Terms and Conditions.
Special Circumstances
We understand that special circumstances may arise. In situations not explicitly covered by this policy, CS Gaming Hub reserves the right to evaluate refund requests on a case-by-case basis. Our customer support team will work with you to find a fair resolution.
In cases of account suspension or termination due to violation of our Terms and Conditions, any pending transactions or account balances may be forfeit, and refunds may not be issued.
Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Site. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
CS Gaming Hub
8 Olivia Plain
Neilfurt, BT5 5ED
United Kingdom
Email: refunds@csgaminghub.com
Phone: +444328935135
